Have a look at what my learners think...
Instead of writing feedback on a big wall, like The Peace Wall in Belfast (above), my participants are asked to fill in a feedback form at the end of all learning sessions. It keeps me on my toes!
To give you a bit of a taste for how I operate as a trainer, here's some of that participant feedback, as well as some nice words from a few of my clients.
To give you a bit of a taste for how I operate as a trainer, here's some of that participant feedback, as well as some nice words from a few of my clients.
Client WordsWe have engaged Serena to faciliate The Beauty of Boundaries and Assertiveness 101 training for over 150 of our frontline staff and line managers with oustanding outcomes and feedback. In the Community Services Industry, maintaining boundaries is an integral yet difficult part of our frontline staff's role. Working so closely with their clients makes a breach of professional boundaries all the more likely. Serena's Beauty of Boundaries and Assertiviness 101 training sessions gave our staff clear strategies to set boundaries with their clients and maintain them in an assertive and respectful manner. The feedback from attendees was excellent and these programs now feature as a compulsory unit in our staff induction training. Tony Kirton Learning & Development Manager, Ability Options _____________________My team and I have had the privilege of being trained by Serena in several areas over many years. Her training is always a delight in both the enjoyment of participation and in the real and tangible results she achieves. The combination of Serena's passion, easy going approach, and her quality learning material and knowledge, makes her training the best I have ever attended. Serena is a highly skilled and professional teacher, facilitator, and motivator who inspires all who learn with her. Celia Carroll Principal Adviser, Centric Wealth |
Participant WordsAWESOME! Makes it easy to learn and use everything learnt in everyday life. Assertiveness 101 Participant Serena's very energetic and made the training interesting and I actually learnt the content! Assertiveneness 101 Participant One of the best training sessions and trainers I have attended. Thanks heaps. Beauty of Boundaries Participant The most important thing I learnt today was that people's perceptions are different but I need and can set personal boundaries and stick to them. Thank you. Beauty of Boundaries Participant Serena is a very relatable and positive trainer who motivates and brings out the best in people. Beauty of Boundaries Participant I've been to things like this before but it was very dry - this session was full of energy and enthusiasm and gave great real world examples. Beauty of Boundaries Participant Training today was good fun and educational, and the best thing is I'm now ready to proceed as a Mentor with confidence. Mentor Skills Participant I think the Circle of Influence model will change my life. I'm busting to go out and give it a go! Happiness Workshop Participant It's exciting and confronting to realise I am responsible for my own happiness. Thanks for such an open and interactive session. Loved it. Happiness Workshop Paticipant Great strategies - practical, relevant, and thought provoking. Happiness Workshop Participant |
